Refund policy
At TRISHHNA, we, I (Ashish Pokhriyal) understand that sometimes things don't go as planned. That's why we have a clear and transparent refund and cancellation policy in place to ensure your satisfaction and peace of mind.
Refunds:
If you are not completely satisfied with your purchase, we offer a hassle-free refund process. You can request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Note: Refunds are only applicable for silver jewelleries/items
Cancellations:
If you need to cancel your order, please contact our customer support team within 24 hours of your order. We will do our best to accommodate your request, but please note that cancellations are subject to certain conditions.
If your order has already been shipped, we cannot cancel it. In such cases, you may still be eligible for a refund as per our refund policy mentioned above.
Exceptions:
There are certain situations where refunds or cancellations may not be possible:
- Customized or personalized items cannot be refunded or cancelled once the production process has started.
- Gift cards or promotional vouchers are non-refundable and cannot be cancelled.
7 Days Return With Money Back Policy
- All silver products are eligible for return within 7 days from the date of receipt of the product for unworn/unused products. This is not applicable for any customised/personalised/engraved/gold products. Any signs of wear or tampering with the product will make it ineligible for exchange or return.
- We do not offer Refunds or Returns on Customised items, Personalised items, Sale items, Discounted items and Free Gifts unless there is a product defect.
- We are also unable to refund any items once they have been altered by a third-party jeweller.
- Once the return is processed, you can go for a refund or store credit.
- Return shipping charges under the 7-Day Return Policy shall be borne by the customer.
- TRISHHNA , I (Ashish Pokhriyal) is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Store Credit
Bank Refund
Restocking Fee
nill
nill
Processing Time
Instant
Upto – 5 days
Payment Medium
Store Credit,
(valid for 1 year)
Paid to the original
source of payment or
Provided payment mode
for COD orders
Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with TRISHHNA is enjoyable and satisfactory.
